Platform Issue 550 at Google+ shuts down Etopia News

A remote video interview on Etopia News with guest Scot Bennett, President of United Cannabis Workers, Inc. had to be re-scheduled this morning, due to an outage on the Google+ Hangouts On Air platform.  As can be seen at:

http://code.google.com/p/google-plus-platform/issues/detail?id=550

this is a recurring problem for many users of Google+ Hangouts On Air, and no doubt results from a glitch in the newly-updated version of the platform, or even from an insufficiency of processing power in Google’s legendary server farms. 

Etopia News set an e-mail to Google, asking for help and/or guidance.  No reply yet.

Here’s the text of the e-mail:

Hi,

I’m a reporter and producer at Etopia News (http://www.youtube.com/user/etopianews).  I’m writing you because I couldn’t produce a program today using Google+ Hangouts On Air when the “preparing broadcast” button stalled at 99%.  I read at:

http://code.google.com/p/google-plus-platform/issues/detail?id=550

that a lot of other people are having the same problem and suffering graver disappointments than I did when I couldn’t conduct the interview I had planned with a guest who was able to log into the platform but couldn’t be recorded because the button never changed to “Start Broadcast.”

What’s the status of getting this problem fixed?

Is there anything I can do on my side to fix it?

Please respond as soon as possible, since we have re-scheduled the interview for 2:00 pm PDT on Friday, June 7^th, and really hope we can get it to work by then.

Regards,

Marc Strassman

Host, Etopia News

As mentioned in the e-mail, today’s cancelled show has been re-scheduled for 2:00 pm PDT on Friday, June 7^th.

The Google+ Hangouts On Air producers whose laments fill the post at:

http://code.google.com/p/google-plus-platform/issues/detail?id=550

will all be waiting to hear what Google does.  Watch the Etopia News blog at:

http://www.etopianews.blogspot.com/

for further developments.